Terms and Conditions

Welcome to Mazoneat.com! These Terms and Conditions govern your access to and use of our food delivery platform. By using Mazoneat, you agree to these terms. If you do not agree, please refrain from using our services.

1. Definitions

"Company", "We", "Us", or "Our" refers to Mazoneat.com.
"User", "You", or "Your" refers to any individual or entity using Mazoneat.com.
"Restaurant Partner" refers to third-party food providers offering meals through our platform.
"Delivery Partner" refers to third-party individuals or companies facilitating food deliveries.
"Order" refers to a food request placed by a user via the platform.

2. Account Registration

Users must create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials.
You must provide accurate and complete information during registration.
We reserve the right to suspend or terminate accounts that violate these terms.

3. Ordering and Payment

Orders placed through Mazoneat are binding once confirmed.
Users agree to pay the total amount displayed at checkout, including taxes and delivery fees.
Payments can be made through accepted online payment methods.
Refunds or modifications are subject to our refund and cancellation policy.

4. Delivery

Estimated delivery times are provided for reference and may vary due to external factors.
If a user is not available at the specified location, the order may be marked as delivered or canceled without a refund.
We are not responsible for delays caused by third-party partners or unforeseen circumstances.

5. Restaurant and Food Quality

Restaurants listed on Mazoneat operate independently, and we do not control food preparation.
We are not liable for food quality, allergens, or any health-related issues arising from consumption.
Users are encouraged to review restaurant descriptions and ingredients before placing an order.

6. Cancellations and Refunds

Orders may only be canceled within a limited time frame after placement.
Refund eligibility is subject to our internal review and policy.
If an incorrect or damaged order is delivered, users must report the issue within [Insert Timeframe] for assistance.

7. User Conduct

Users agree to provide accurate delivery details and be available to receive their orders.
Abusive behavior towards our staff, restaurant partners, or delivery personnel will not be tolerated.
Fraudulent activities, such as chargebacks or false claims, may lead to account suspension.

8. Intellectual Property

All content on Mazoneat.com, including logos, text, and images, is our intellectual property or that of respective licensors.
Users may not copy, distribute, or modify platform content without prior consent.

9. Liability and Disclaimers

Mazoneat provides an intermediary service and is not responsible for the food’s quality or delivery delays.
We do not guarantee uninterrupted or error-free service.
Our liability is limited to the maximum extent permitted by law.

10. Privacy Policy

Our collection, use, and storage of user data are governed by our Privacy Policy.
Users consent to the processing of their personal data for order fulfillment and customer support.

11. Modifications to Terms

We reserve the right to update these terms at any time.
Continued use of the platform after modifications implies acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction].
Any disputes arising shall be resolved in the courts of [Insert Location].

13. Contact Information

For any inquiries or concerns, please contact us at:
Email: [info@mazoneat.com]
Phone: [+91 xxxxxxxxxx]
Address: [B-114 Sector 64]